FAQ

1. What products do you sell?

We primarily offer home décor products, including wooden vases, decorative items, and other carefully selected items to enhance the aesthetics of your home. Product styles are updated periodically based on inventory.

2. How to place an order?

You can browse products directly on the website, select the items you want to add to your cart, and follow the checkout process to fill in your shipping information and complete payment.

3. Which shipping regions do you support?

Currently, we only offer shipping services within the United States and do not support international shipping.

4. How long does it take for my order to ship?

All orders will be processed on the same day after successful payment.

Processing time may be slightly longer during holidays, promotional events, or special circumstances.

5. How long does delivery take?

The estimated shipping time after your order is shipped is 2 business days.

Actual delivery time may be affected by weather, logistics services, and other force majeure factors.

6. How can I check my order status?

After your order is shipped, you can check the delivery status using the relevant logistics information. If you have any questions, you can also contact us via email for assistance.

7. Can I cancel my order?

If your order has not yet entered the shipping process, you can contact us to apply for cancellation.

If your order has already been shipped, you will need to process a refund according to the return process after receiving the goods.

8. What is the return period?

Customers can apply for a return within 30 days of receiving the goods.

Please ensure the goods are in good condition and meet the return policy requirements.

9. How long does it take for the refund to arrive?

After the return is approved, we will process the refund within 3 business days.

The specific arrival time may vary depending on the processing speed of the bank or payment institution.

10. What if I receive damaged goods?

If the goods are damaged during transportation, please contact us as soon as possible and provide photos of the goods and order information. After verification, we will assist in arranging a refund, replacement, or reshipment.

11. Why are the prices so low?

Due to continuous losses, the merchant has decided to clear out inventory at a loss. To reduce inventory pressure, we are offering discounts on some items, resulting in prices lower than regular retail prices. Inventory is limited and may not be restocked once sold out.

12. Is my personal information secure?

We highly value user privacy and have implemented reasonable technical and administrative measures to protect your personal information. Please refer to our Privacy Policy on the website for details.

13. How do I contact customer service?

If you have any questions, please contact us through the following methods:

Email: william.poe@greenleafhome.shop
Phone: 702-884-7628

14. What if an item is sold out?

Due to clearance sales, inventory updates are rapid. If an item shows as sold out, you cannot place an order temporarily. Please refer to the website for restocking information.

15. Can I change my shipping address after placing an order?

If your order has not yet been shipped, please contact customer service as soon as possible to request a change of address.

If the order has already been shipped, the address change may not be completed. Specific situations will be handled according to the logistics carrier's regulations.