RETURN POLICY
Thank you for choosing greenleafhome.shop. We are committed to providing our customers with high-quality products and a satisfying shopping experience. If you are not satisfied with the goods you received, you can apply for a return and refund according to the following policy.
Return Period
Customers can submit a return request within 30 days of receiving the goods.
Return requests submitted after 30 days may not be processed unless otherwise stipulated by applicable law.
Return Conditions
To ensure smooth return processing, returned goods should meet the following conditions:
The goods are in their original condition;
They have not been excessively used, damaged, or altered;
The goods and accessories are complete;
The original packaging (if applicable);
Order information or proof of purchase can be provided.
If the returned goods do not meet the above conditions, we may refuse the return request or process it at our discretion on a case-by-case basis.
Non-Returnable Goods
The following items are generally not eligible for return:
Goods damaged due to human error;
Goods that have been visibly used and affect resale;
Goods that are not suitable for return according to laws and regulations.
Return Request Process
Contact customer service to submit a return request;
Provide your order number and related information;
Customer service reviews the return request;
After receiving return instructions, ship the goods back;
The warehouse receives and inspects the goods;
Refund will be arranged after approval.
Unauthorized returns may not be processed promptly.
Refund Instructions
After verification confirming that the return meets the conditions, we will initiate the refund process.
Refund Processing Time: Within 3 business days
The refund will be returned to your original payment account.
Actual arrival time may vary depending on the processing speed of the bank, credit card institution, or payment platform.
If the refund has not arrived after the expected time, we suggest you contact the payment institution to check the relevant records.
Damaged or Incorrectly Shipped Goods
If you receive:
Incorrectly shipped goods;
Missing items;
Goods damaged during transportation;
Please contact customer service as soon as possible and provide relevant photos and order information. We will assist in arranging resend, replacement, or refund after verification.
Order Cancellation
If your order has not yet entered the shipping process, you can contact customer service to apply for order cancellation.
If your order has already been shipped, a refund will be processed according to the normal return procedure after you receive the goods.
Shipping Fee Information
For returns due to product quality issues, incorrect shipments, or damage during transportation, we will bear the relevant costs after verification.
For returns not due to quality issues, return shipping costs are usually borne by the customer, unless otherwise stated on the promotion page.
Contact Us
To apply for a return or inquire about refunds, please contact us through the following methods:
Email: william.poe@greenleafhome.shop
Phone: 702-884-7628
Special Note
Due to continuous losses, the merchant has decided to clear out inventory at a loss. Although some items are currently in a clearance sale, we still strictly adhere to this return and refund policy. Orders that meet the return conditions can be returned within 30 days of receiving the goods, and refunds will be processed within 3 business days after approval.